Site Analysis and Feasibility Study

● Local Area Evaluation
● Market/Competitive Analysis
● Financial Analysis

Planning and Design.

● Operating Strategy and Service Concept
● Hotel Master Planning
● Space Planning and Facilities Programming in consultation
   with Architect
● Hotel IT Planning and Configuration

Project Management

● Assemble Hotel Project Team
● Planning and Co-ordination
● Construction Liaison and Oversight

Branding and Marketing.

● Market Research
● Positioning Strategy
● Pre-opening Marketing Plan
● Post-opening Marketing Plan

. Pre-opening Technical Assistance

● Specifications for Hotel Equipment and Operating
   Supplies
● Recruitment and Hiring of Hotel Management Team
● Setup Hotel Operating Systems
● Hotel Pre-opening Training

. Relief Management

● Transition Management
● For Business Continuity during Acquisition or Change
   Management
● Crisis Management

. Owner’s Representation

● Management Company/Franchisor Negotiations
● Management Oversight
● Strategic Planning and Management

. Pre-Acquisition Due Diligence

● Review of and Advise on Sale and Purchase Agreement
● Financial Performance Assessment
● Review and Vet Contracts, Leases, Agreements,
   Outstanding Obligations & Liabilities and Legal
   Compliances

. Hotel Operations Review

● “Mystery Guest” Services
● Guest Satisfaction Survey
● Service and Operations Audit

. Hotel Operations Re-engineering

● Troubleshooting
● Re-engineer Policies and Procedures
● Change Management